Understanding Root Cause Analysis

Jan | Feb | Mar 2022
2 Days
Online Live | Onsite


In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes.


After completing this course, students will know how to:
-Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidents
-Demonstrate how to collect data through interviews and analysis
-Apply powerful techniques to identify and know the difference between symptoms and root causes
-Learn to know when to use the appropriate technique in root cause identification
-Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes
-Develop a process to identify systemic problem areas


Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.


This course is aimed at people who are practicing Business Analysts or who have had previous Business Analysis training. It is recommended that participants complete the -Business Analysis Essentials course prior to enrolling or have equivalent experience.


  • What is a “Problem?”
  • Why Problems Persist
  • What is A Root Cause?
  • Why Root Causes are important
  • RCA Roles and Responsibilities
  • Assemble your RCA Team
  • Modes of Communication
  • How to Resolve Conflict
  • Case Study Exercise
  • Define the selection criteria
  • Plan and estimate tasks for the team
  • Finalize the plan and gain agreement among your stakeholders
    Case Study Exercise
  • What to look for – Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)
  • Developing your problem statement
  • Refining the problem specification
  • Case Study Exercise
  • Discuss when to use the appropriate analysis technique to determine the problem source
  • Case Study Exercise
  • How to approach different solution options
  • Selecting the appropriate option
  • Hold a Retrospective on your approach
  • Planning the proposal
  • Case Study Exercise
  • Create a Root Cause Analysis program within your organization
  • How to develop appropriate recommendations to address root causes at various levels to avoid future incidents


Mark Steele

Mark is certified trainer with 20+ years of experience in gulf and London. He has trained batches, corporates, individuals and companies from all over the world.

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