Overview
In this course, students will develop the skills required to be more efficient and proficient supervisors.
Supervising Others
Schedule
Jan | Feb | Mar 2022
Duration
1 Days
Difficulty
Intermediate
Methodology
Online Live | Onsite
OBJECTIVES
- Upon successful completion of this course, students will be equipped to supervise others more effectively and efficiently, contributing to job satisfaction and productivity.
COURSE OUTLINE
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
- Defining the Requirements
- Identifying Opportunities for Improvement and Growth
- Setting Verbal Expectations
- Putting Expectations in Writing
- Understanding Cascading Goals
- The SMART Way
- Helping Others Set Goals
- General Principles
- The Dictatorial Approach
- The Apple-Picking Approach
- The Collaborative Approach
- Level One: Complete Supervision
- Level Two: Partial Supervision
- Level Three: Complete Independence
- Deciding to Delegate
- To Whom Should You Delegate?
- Providing Instructions
- Monitoring the Results
- Troubleshooting Delegation
- Characteristics of Good Feedback
- Feedback Delivery Tools
- Informal Feedback
- Formal Feedback
- The 80/20 Rule
- Prioritizing with the Urgent-Important Matrix
- Using a Productivity Journal
- Using Routines and Rituals to Simplify Your Workday
- Using a conflict Resolution Process
- Maintaining Fairness
- Seeking help from Within the Team
- Seeking Help for Outside the Team
- What to Do If You’ve Been Promoted from within the Team
- What to Do If You’re Leading a Brand New Team
- What to Do if You’re Taking on an Established Team
- Ask the Right Questions of the Right People
- Go to Gemba
- Keep Learning
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Instructor
Mark Steele
Mark is certified trainer with 20+ years of experience in gulf and London. He has trained batches, corporates, individuals and companies from all over the world.
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