May 23 to May 25 ITIL® 4 Foundation with Exam

Schedule
Jan | Feb | Mar 2022
Duration
2 Days
Difficulty
Intermediate
Methodology
Online Live | Onsite

Overview

This is an introductory course designed to provide students with a basic understanding of the benefits, functions and impact a business analyst has within an organization. The course discusses the business analysis process as it is applied throughout a project as well as the pre-project activities that comprise strategy analysis. Students learn how a business analyst supports the project throughout the solution development life cycle, from defining business needs and solution scope to validating that requirements have been met in the testing phase and ensuring the solution continues to provide value after implementation.

OBJECTIVES

  • Understand the role of the business analyst.
  • Discuss industry standards/resources for obtaining more information about business analysis
  • Acquire a solid understanding of the various tasks/activities that comprises business analysis
  • Recognize the pre and post project business analysis activities -Learn how to plan, elicit, analyze, model, and test requirements

TARGET AUDIENCE

Designed for individuals new to the business analyst role or those who supervise and/or work with business analysts.

PREREQUISITES

No prerequisites are required for this course. This course is suitable for both novices and experienced people who need to have a clear and systematic approach to Business Analysis.

COURSE OUTLINE

  • Business analysis defined
  • The activities that comprise business analysis
  • IIBA/PMI and the goals of a professional association
  • IIBA’s BABOK® Guide and PMI’s Practice Guide in Business Analysis
  • Exercise: Requirements challenges
  • Business analyst defined
  • BA role vs. PM role
  • Importance of communication/collaboration
  • The deliverables produced as part of business analysis
  • The BA career path
  • Exercise: Review case Study
  • The definition of Strategy Analysis
  • Components of Strategy Analysis
  • Identifying stakeholders and business needs
  • Exercises: Business Need development and RACI Stakeholder Identification
  • Defining Solution Scope
  • Project scope vs. product scope
  • Defining a problem statement
  • Techniques for defining scope
  • Exercises: Conduct a brain writing session and create a context diagram
  • Optional exercise: Create a Use Case Diagram
  • Define the term requirement
  • Understand requirement types
  • Present the requirements process
  • Requirements vs. specifications and business rules
  • Exercise: Identify Requirements
  • The Requirements Work Plan (RWP)
  • Components of the RWP
  • Identifying good questions for elicitation
  • Active listening
  • Categories and types of elicitation techniques
  • Exercise: Planning for elicitation
  • Understanding requirements analysis
  • The Business Requirements Document (BRD)
  • The BRD vs. the functional requirements specification
  • BRD components
  • The purpose of packaging requirements
  • Exercise: Analyzing Requirements
  • Why models are created
  • Objectives of modeling
  • What is process management?
  • Understanding process modeling
  • Modeling using BPMN
  • AS-IS vs. TO-BE modeling
  • BPMN subclasses
  • BPMN simple structure
  • Prototyping
  • Business Process Modeling case study
  • Exercises: Modeling and create a Prototype of your application
  • The difference between validation and verification
  • Characteristics of good requirements
  • Risks associated with requirements
  • Types of testing approaches
  • Creating a test plan
  • Requirements traceability matrix
  • Verified and validated requirements
  • Exercise: Testing Requirements
  • Helpful links for obtaining additional business analysis information

Instructor

Mark Steele

Mark is certified trainer with 20+ years of experience in gulf and London. He has trained batches, corporates, individuals and companies from all over the world.

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