ITIL® 4 Strategist Direct Plan and Improve (DPI)

Jan | Feb | Mar 2022
3 Days
Online Live | Onsite


This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. The associated certification exam voucher is included with this course.


  • The objectives of this course are to:
  • • Understand the Key Concepts of Direct, Plan & Improve
  • • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • • Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
  • • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • • Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
  • • Understand and know how to direct, plan and improve value streams and practices


The ITIL 4 DPI Qualification would most likely suit the following delegates:

• Individuals continuing of their journey in service management.
• ITSM managers and aspiring ITSM managers.
• Managers of all levels involved in shaping direction and strategy or developing a continually improving team.
• Existing ITIL qualification holders wishing to develop their knowledge.


ITIL® 4 Foundation
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification.


  • Overview of the key ITIL 4 terminology.
  • Know how to cascade goals and requirements.
  • Know how to define effective policies, controls and guidelines.
  • Know how to place decision-making authority at the correct level.
  • Understand the role of risk and risk management in DPI.
  • Understand how governance impacts DPI.
  • Know how to ensure that controls are sufficient, but not excessive.
  • Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS.
  • Know how to identify assessment objectives, outputs, requirements and criteria.
  • Know how to select an appropriate assessment method for a particular situation.
  • Know how to define and prioritize desired outcomes of an improvement (the ‘continual improvement’ practice).
  • Understand the nature, scope and potential benefits of organizational change management.
  • Identify and manage different types of stakeholders.
  • Effectively communicate with and influence others.
  • Establish effective feedback channels.
  • Know how to establish effective interfaces across the value chain.
  • Know how to define indicators and metrics to support objectives.
  • Understand the differences between value streams and practices and how those differences impact direction, planning and improvement.
  • Addressing the 4 dimensions.
  • Applying the guiding principles.
  • Value stream mapping.
  • Optimization of workflow.
  • Elimination of waste.
  • Ensuring & utilizing feedback.


Mark Steele

Mark is certified trainer with 20+ years of experience in gulf and London. He has trained batches, corporates, individuals and companies from all over the world.

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