ITIL® 4 Strategist Direct Plan and Improve (DPI)

Overview

This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. The associated certification exam voucher is included with this course.

OBJECTIVES

• The objectives of this course are to:
• • Understand the Key Concepts of Direct, Plan & Improve
• • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• • Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
• • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
• • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
• • Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
• • Understand and know how to direct, plan and improve value streams and practices

TARGET AUDIENCE

The ITIL 4 DPI Qualification would most likely suit the following delegates:

• Individuals continuing of their journey in service management.
• ITSM managers and aspiring ITSM managers.
• Managers of all levels involved in shaping direction and strategy or developing a continually improving team.
• Existing ITIL qualification holders wishing to develop their knowledge.

PREREQUISITES

ITIL® 4 Foundation
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification.

COURSE OUTLINE

Instructor