ITIL® 4 Specialist High Velocity IT (HVIT)

Schedule
Jan | Feb | Mar 2022
Duration
3 Days
Difficulty
Intermediate
Methodology
Online Live | Onsite

Overview

ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The associated certification exam voucher is included with this course.

OBJECTIVES

  • This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. You should be familiar with traditional IT service management concepts, and now want to be able to discuss digital with more confidence, to develop practical competences, and to be a valued contributor in the digital domain.
    Through this course, you will improve your ability to:
    • ¬¬¬¬Help get customers jobs done – helping customers become who they seek to become.
    • ¬Keep raising the bar – taking things to a significantly higher level.
    • Trust and be trusted – as professional knowledge workers in a healthy workplace.
    • Accept ambiguity and uncertainty – not scared of not knowing an answer.
    • Commit to continual learning – all as part of your daily work.
    • The scope of the course is the primary activities in the digital value chain.

TARGET AUDIENCE

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management.

PREREQUISITES

If you are interested in this next step on the ITIL journey, please note that you must hold the ITIL 4 Foundation certification.

COURSE OUTLINE

  • Overview of the key ITIL 4 high-velocity terminology
  • Understand when the transformation to high velocity IT is desirable and feasible
  • Understand the five objectives associated with digital products
  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle
  • Understand the following concepts:
  • • Ethics
  • • Safety culture
  • • Toyota Kata
  • • Lean / Agile / Resilient / Continuous
  • • Service-dominant logic
  • • Design thinking
  • • Complexity thinking
  • • Use the principles, models and concepts to Ccontribute to:
    1. Help get customers’ jobs done
    2. Trust and be trusted
    3. Commit to performance
    4. Deal with uncertainty
    5. Improve by being inquisitive
  • Know how the service provider ensures valuable investments are achieved.
  • Know how to use the following practices to contribute to achieving valuable investments.
  • Know how the service provider ensures fast deployment is achieved.
  • Know how to use practices to contribute to achieving fast deployment.
    Software development and management.
  • Know how the service provider ensures resilient operations are achieved.
  • Know how to use the following practices to contribute to achieving resilient operations.
  • Know how the service provider ensures co-created value is achieved.
  • Know how to use practices to contribute to achieving co-created value with the service consumer.
  • Know how the service provider ensures assured conformance is achieved.
  • Know how to use practices to contribute to achieving assured conformance.

Instructor

Mark Steele

Mark is certified trainer with 20+ years of experience in gulf and London. He has trained batches, corporates, individuals and companies from all over the world.

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