Overview
ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The associated certification exam voucher is included with this course.
- This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. You should be familiar with traditional IT service management concepts, and now want to be able to discuss digital with more confidence, to develop practical competences, and to be a valued contributor in the digital domain.
Through this course, you will improve your ability to:
• ¬¬¬¬Help get customers jobs done – helping customers become who they seek to become.
• ¬Keep raising the bar – taking things to a significantly higher level.
• Trust and be trusted – as professional knowledge workers in a healthy workplace.
• Accept ambiguity and uncertainty – not scared of not knowing an answer.
• Commit to continual learning – all as part of your daily work.
• The scope of the course is the primary activities in the digital value chain.
TARGET AUDIENCE
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management.
PREREQUISITES
If you are interested in this next step on the ITIL journey, please note that you must hold the ITIL 4 Foundation certification.
