ITIL® 4 Specialist Create, Deliver and Support (CDS)

Schedule
Jan | Feb | Mar 2022
Duration
3 Days
Difficulty
Intermediate
Methodology
Online Live | Onsite

Overview

This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully. The associated certification exam voucher is included with this course.

OBJECTIVES

TARGET AUDIENCE

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management.

PREREQUISITES

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification.

COURSE OUTLINE

  • Understand the concepts and challenges relating to the following across the service value system.
  • Understand how to use a ‘shift left’ approach.
  • Know how to plan and manage resources in the service value system.
  • Understand the use and value of information and technology across the service value system.
  • Know how to use a value stream to design, develop and transition new services.
  • Know how the following ITIL practices contribute to a value stream for a new service.
  • Know how to use a value stream to provide user support.
  • Know how the following ITIL practices contribute to a value stream for user support.
  • Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including understand the use and value of the following across the service value system.

Instructor

Mark Steele

Mark is certified trainer with 20+ years of experience in gulf and London. He has trained batches, corporates, individuals and companies from all over the world.

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