Overview
In this course, students will be shown how to apply advanced verbal and written communication techniques in the workplace.
Interpersonal Skills
Schedule
Jan | Feb | Mar 2022
Duration
1 Days
Difficulty
Intermediate
Methodology
Online Live | Onsite
OBJECTIVES
- We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.
COURSE OUTLINE
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Communicating with Power
- Body Language
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
- The Four Levels of Conversation
- Asking for Examples
- Using Repetition
- Using Summary Questions
- Asking for Clarity and Completeness
- Creating a Powerful Introduction
- Using Mnemonics
- Uh-Oh…I’ve Forgotten Your Name
- Seeing the Other Side
- Building a Bridge
- Giving In Without Giving Up
- A Dash of Emotion
- Plenty of Facts
- Bringing It All Together
- Using I-Messages
- Disagreeing Constructively
- Building Consensus
- Preparation
- Opening
- Bargaining
- Closing
- Creating a Powerful First Impression
- Assessing a Situation
- Being Zealous without Being Offensive
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Instructor
Mark Steele
Mark is certified trainer with 20+ years of experience in gulf and London. He has trained batches, corporates, individuals and companies from all over the world.
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