Email Etiquette

Schedule
Jan | Feb | Mar 2022
Duration
1 Days
Difficulty
Intermediate
Methodology
Online Live | Onsite

Overview

In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.

OBJECTIVES

  • Describe the various aspects of e-mail, use e-mail programs, decide when to write e-mail and when to avoid writing e-mail, and improve their e-mail writing skills.
  • Follow company policies regarding e-mail, follow copyright laws, avoid viruses, and discuss e-mail liability.
  • Use the various features of e-mail programs and secure their e-mail by using encryption, digital signatures, and passwords.
  • Use headers effectively in an e-mail message and structure the body of an e-mail message.
  • Write e-mail with recipients in mind and manage their e-mail volume.
  • Use proper netiquette styles and use emoticons and electronic abbreviations.
  • Communicate online, use language and punctuation, and develop efficient writing habits.

COURSE OUTLINE

  • E-mail characteristics
  • Writing online versus on paper
  • Understanding the advantages and disadvantages of e-mail
  • Understanding the cultural significance of e-mail
  • E-mail programs
  • Using an e-mail program to send e-mail
  • When to use e-mail
  • Communicating by e-mail
  • Understanding when to avoid using e-mail
  • Writing an e-mail message
  • Using the MAIL acronym
  • Company policies
  • Avoiding improper e-mail messages
  • Ensuring employee compliance to e-mail policies
  • Copyright laws, viruses, and liability
  • Avoiding copyright infringement
  • Avoiding viruses
  • Identifying e-mail liability
  • Features of an e-mail program
  • Using attachments
  • Using priority labels and signature files
  • Features of an e-mail program
  • Using attachments
  • Using priority labels and signature files
  • Discussing e-mail program options
  • Securing e-mail
  • Using encryption and digital signatures
  • Using passwords
  • Message headers
  • Using headers
  • E-mail message body
  • Including proper greeting
  • Structuring an e-mail message
  • Closing an e-mail message
  • E-mail recipients
  • Considering the factors that determine e-mail writing
  • Anticipating recipient reaction
  • Message management
  • Managing your e-mail effectively
  • Netiquette style
  • Using proper tone
  • Following formatting guidelines
  • Emoticons and abbreviations
  • Using emoticons and electronic abbreviations
  • Online communication
  • Achieving the objective of the message
  • Language and punctuation
  • Improving online writing style
  • Using punctuation correctly
  • Efficient writing habits
  • Constructing sentences
  • Constructing paragraphs
  • Editing e-mail messages

Instructor

Mark Steele

Mark is certified trainer with 20+ years of experience in gulf and London. He has trained batches, corporates, individuals and companies from all over the world.

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