Overview
In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.
Email Etiquette
Schedule
Jan | Feb | Mar 2022
Duration
1 Days
Difficulty
Intermediate
Methodology
Online Live | Onsite
OBJECTIVES
- Describe the various aspects of e-mail, use e-mail programs, decide when to write e-mail and when to avoid writing e-mail, and improve their e-mail writing skills.
- Follow company policies regarding e-mail, follow copyright laws, avoid viruses, and discuss e-mail liability.
- Use the various features of e-mail programs and secure their e-mail by using encryption, digital signatures, and passwords.
- Use headers effectively in an e-mail message and structure the body of an e-mail message.
- Write e-mail with recipients in mind and manage their e-mail volume.
- Use proper netiquette styles and use emoticons and electronic abbreviations.
- Communicate online, use language and punctuation, and develop efficient writing habits.
COURSE OUTLINE
- E-mail characteristics
- Writing online versus on paper
- Understanding the advantages and disadvantages of e-mail
- Understanding the cultural significance of e-mail
- E-mail programs
- Using an e-mail program to send e-mail
- When to use e-mail
- Communicating by e-mail
- Understanding when to avoid using e-mail
- Writing an e-mail message
- Using the MAIL acronym
- Company policies
- Avoiding improper e-mail messages
- Ensuring employee compliance to e-mail policies
- Copyright laws, viruses, and liability
- Avoiding copyright infringement
- Avoiding viruses
- Identifying e-mail liability
- Features of an e-mail program
- Using attachments
- Using priority labels and signature files
- Features of an e-mail program
- Using attachments
- Using priority labels and signature files
- Discussing e-mail program options
- Securing e-mail
- Using encryption and digital signatures
- Using passwords
- Message headers
- Using headers
- E-mail message body
- Including proper greeting
- Structuring an e-mail message
- Closing an e-mail message
- E-mail recipients
- Considering the factors that determine e-mail writing
- Anticipating recipient reaction
- Message management
- Managing your e-mail effectively
- Netiquette style
- Using proper tone
- Following formatting guidelines
- Emoticons and abbreviations
- Using emoticons and electronic abbreviations
- Online communication
- Achieving the objective of the message
- Language and punctuation
- Improving online writing style
- Using punctuation correctly
- Efficient writing habits
- Constructing sentences
- Constructing paragraphs
- Editing e-mail messages
Instructor
Mark Steele
Mark is certified trainer with 20+ years of experience in gulf and London. He has trained batches, corporates, individuals and companies from all over the world.
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